Practical Quality Assurance System for Small Organisations

PQASSO is a straight forward quality assurance system, which helps you to run your organisation effectively and efficiently. It helps to take a systematic look at what you do and to decide exactly where improvements are needed. It helps you to plan, budget and allocate the necessary resources for making these improvements over a realistic periods.

The benefits which PQASSO users report include:

• Finding it easier to define and agree their purpose and activities
• Being better organised at co-ordinating their efforts
• Having a clear focus on users
• Being more efficient at working together as a team and communicating well with on another
• Finding it a useful tool to use when reporting to funders

PQASSO has been designed to be user friendly and helpful to organisations and people who are motivated by strong values. Quality and the continuous improvement of all activity has particular importance to the voluntary sector, PQASSO seeks to reflect voluntary sector values while also giving practical tools to help organisations improve what they do.

The PQASSO work pack is divided into 12 quality areas that are important for voluntary organisations as follows:

• Planning for quality
• Governance
• Management
• User centred service
• Staff and volunteers
• Training and development
• Managing money
• Managing resources
• Managing activities
• Networking and partnership
• Monitoring and evaluation
• Results

If you would like more information about PQASSO or would like to use it within your organisation contact Sharon at YOW on 01902 877545. The PQASSO handbook will be provided free of charge to YOW members.